CIS 517 FINAL EXAM / CIS 517 FINAL EXAM

Q1. ____ involves allocating ownership of the risk to another party.a. Risk exploitationb. Risk sharingc. Risk enhancementd. Risk acceptanceQ2.  A project manager can chart the probability and impact of risks on a ____.a. risk ranking chartb. risk probability tablec. probability/impact matrixd. risk assessment matrixQ3. Many people cite research that says in a face-to-face interaction, ____ percent of communication is through body language.a. 10b. 25c. 58d. 85Q4.  ___ involves building individual and group skills to enhance project performance.a. Developing the human resource planb. Developing the project teamc. Acquiring the project teamd. Managing the project teamQ5. The ____ ultimately decides if quality is acceptable.a. project teamb. CEOc. project managerd. customerQ6. Those who are ____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake.a. risk-seekingb. risk-aversec. risk-neutrald. risk-indifferentQ7. Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings.a. long, frequentb. short, infrequentc. short, frequentd. long, infrequentQ8. Psychologist David Merril describes ____ as reactive and people-oriented.a. “Expressives”b. “Drivers”c. “Analyticals”d. “Amiables”Q9. _____ involve estimating individual work items or activities and summing them to get a project total.a. Actual estimatesb. Parametric estimatesc. Bottom-up estimatesd. Analogous estimatesQ10 – ___ involves shifting the consequence of a risk and responsibility for its management to a third party.a. Risk avoidanceb. Risk acceptancec. Risk transferenced. Risk mitigationQ11. _____ involves eliminating a specific threat, usually by eliminating its causes.a. Risk avoidanceb. Risk acceptancec. Risk transferenced. Risk mitigationQ12.  The main outputs of ____ are a quality management plan, quality metrics, quality checklists, a process improvement plan, and project document updates.a. quality controlb. quality planningc. quality assuranced. quality certificationQ13.  ____ includes the processes required to ensure that a project team completes a project within an approved budget.a. cost budgetingb. cost estimatingc. cost controld. project cost managementQ14. ____ describe where the project stands at a specific point in time.a. Progress reportsb. Status reportsc. Forecastsd. Updates Q15.  _______ are often more effective, particularly for sensitive information.a.    Electronic communicationsb.    Short face-to-face meetingsc.    Telephone conversationsd.    Long face-to-face meetingsQ16. The ____ is an estimate of what it will cost to complete the project based on performance to date.a. CPIb. SVc. EACd. SPIQ17. People who believe in ____ assume that the average worker wants to be directed and prefers to avoid responsibility.a. Theory Wb. Theory Xc. Theory Yd. Theory ZQ18. KLCI Research Group’s 2001 survey revealed that the most frequently cited benefit from software risk management practices is to ____.a. prevent surprisesb. improve ability to negotiatec. meet customer commitmentsd. anticipate/avoid problemsQ19. The communications management plan can be part of the team ____.a. WBSb. contractc. pland. guidelinesQ20. Utility rises at a decreasing rate for a ____ person.a. risk-seekingb. risk-aversec. risk-neutrald. risk-indifferentQ21. With a(n) ____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs.a. CPFFb. CPIFc. CPPCd. CPPFQ22. Many practitioners define project success as ____.a. meeting project scope goalsb. meeting times goalsc. satisfying the customer/sponsord. meeting cost goalsQ23. ____, with assistance from financial experts in their organizations, should create estimates of the costs and benefits of the project for its entire life cycle.a. Financial managersb. Project managersc. Budget managersd. System managersQ24. ____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.a. SQFDb. CMMc. SQMMId. CMMIQ25. A(n) ____ might provide an estimate of $50 per line of code for a software development project based on the programming language the project is using, the level of expertise of the programmers, the size and complexity of the data involved, and so on.a. analogous cost estimateb. parametric modelc. bottom-up estimated. reverse analysisQ26. In any normal distribution, ____ percent of the population is within three standard deviations of the mean.a. 95.5b. 99.0c. 99.7d. 99.9Q27. People with a high need for ____ desire harmonious relationships with other people and need to feel accepted by others.a. affiliationb. advancementc. powerd. achievementQ28. The Standish Group’s CHAOS studies reported an average cost overrun for unsuccessful IT projects ranged from 180 percent in 1994 to ____ percent in 2004.a. 28b. 43c. 56d. 73Q29. Since organizations depend on reliable information technology, there are also huge costs associated with ____.a. work timeb. technical planningc. uptimed. downtimeQ30. ____ are/is a qualitative risk analysis tool, and in addition to identifying risks, it maintains an awareness of risks throughout the life of a project.a. Risk factor analysisb. Probability/impact matrices or chartsc. Risk registeringd. Top Ten Risk Item TrackingQ31. In the MBTI, the ____ dimension relates to the manner in which you gather information.a. Extrovert/Introvertb. Thinking/Feelingc. Judgment/Perceptiond. Sensation/IntuitionQ32. According to the guidelines provided by Practical Communications, Inc., a(n) ____ is the only method that is “excellent” for encouraging creative thinking.a. phone callb. e-mailc. meetingd. Web SiteQ33 . A(n) ____ is a document used to solicit proposals from prospective suppliers.a. RFQb. RFPc. COWd. SOWQ34. A certainty factor of 1.960 is used for ____ percent desired certainty.a. 75b. 95c. 96d. 99Q35. Juran’s final step to quality improvement is ____.a. organize to reach the goals (establish a quality council, identify problems, select projects, appoint teams, designate facilitators)b. keep scorec. report progressd. maintain momentum by making annual improvement part of the regular systems and processes of the companyQ36. According to the guideline governing ____, many meetings are most effective with the minimum number of participants possible.a. determining if a meeting can be avoidedb. determining who should attend the meetingc. defining the purpose and intended outcome of the meetingd. running the meeting professionallyQ37. KLCI Research Group’s 2001 survey revealed that ____ percent of the participants said they had procedures in place to identify and assess risk.a. 75b. 87c. 97d. 99Q38. A(n) ____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain.a. decision treeb. EMVc. Monte Carlo analysisd. watch listQ39. Variances are calculated by subtracting the actual cost or planned value from ____.a. EVb. ACc. PVd. RPQ40. Research indicates that project managers favor using ____ for conflict resolution over the other four modes.a. compromiseb. smoothingc. confrontationd. forcingQ41. “Organizations can gain access to specific skills and technologies when they are required by using outside resources.” refers to the ____ benefit of outsourcing.a. Reduce both fixed and recurrent costsb. Provide flexibilityc. Access skills and technologiesd. Allow the client organization to focus on its core business.Q42. As the number of people involved in a project ___, the complexity of communications ____.a. increases, decreasesb. decreases, increasesc. increases, stays constantd. increases, increasesQ43. Some items discussed in a(n) ____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members’ experiences.a. final project reportb. design documentc. audit reportd. lessons-learned reportQ44. ____ involves getting the needed personnel assigned to and working on the projecta. Developing the human resource planb. Developing the project teamc. Acquiring the project teamd. Managing the project teamQ45. ___ issues cause the most conflicts over the project life cycle.a. Project priorityb. Staffingc. Costd. ScheduleQ46. One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.a. Deming’sb. Crosby’sc. Juran’sd. Ishikawa’sQ47. ___ involves developing an approximation or estimate of the costs of the resources needed to complete a project.a. Determining the budgetb. Consolidation of costsc. Controlling costsd. Estimating costsQ48. In the Tuckman model, ____ occurs when the emphasis is on reaching the team goals, rather than working on team process.a. performingb. normingc. formingd. stormingQ49. ___ describe what the project team has accomplished during a certain period.a. Progress reportsb. Status reportsc. Forecastsd. UpdatesQ50. With a(n) ____ contract, the buyer pays the supplier for allowable performance costs along with a predetermined fee and an incentive bonus.a. CPFFb. CPIFc. CPPCd. CPPF