1)_________ are internal states that focus on particular aspects of or objects in the environment.A. ConceptsB. AbilitiesC. AttitudesD. Values2) Inventory shrinkages and accidents pertain to which component of direct costs associated with mismanaged organizational stress?A. Communication breakdownsB. Loss of vitalityC. Performance on the jobD. Participation and membership3) Distrust, disrespect, and animosity pertain to which component of indirect costs associated with mismanaged organizational stress?A. Communication breakdownsB. Performance on the jobC. Participation and membershipD. Quality of work relations4) Title VII is most relevant to the employment context because it __________on the basis of race, color, religion, sex, or national origin in all aspects of employment.A. prevents layoffsB. eliminates nepotismC. prohibits discriminationD. encourages advancement5) Thousands of equal-pay suits have been filed, predominantly by ___________ since the Equal Pay Act of 1963 was passed.A. Americans with disabilitiesB. the elderlyC. African AmericansD. women6) The Thirteenth AmendmentA. prohibits each government in the U.S. to stop a citizen from voting based on raceB. prohibits the denial, termination, or suspension of government contractsC. prohibits slavery and involuntary servitudeD. guarantees equal protection of the law for all citizens7) Which of the following would you associate with managing diversity?A. QuantitativeB. Internally focusedC. Government initiatedD. Assumes integration8) _____________ is an inevitable byproduct of teamwork, especially when teams are drawn from a diverse base of employees.A. Declining productivityB. DiscriminationC. DiversityD. Intolerance9) Which of the following observations is correct?A. Diversity is quantitative and affirmative action is qualitative.B. Diversity is proactive and affirmative action is reactive.C. Diversity is problem focused and affirmative action is opportunity focused.D. Diversity is government initiated and affirmative action is voluntary.10) Which of the following defines the crucial elements for a strategy’s success?A. Strategy analysisB. Strategy formulationC. Strategy facilitationD. Strategy implementation11) How does a mission statement differ from a vision statement?A. The mission statement includes the result of an analysis of the future availability of labor and also future labor requirements.B. The mission statement is an effort to anticipate future business and environmental demands on an organization, and to provide qualified people to fulfill that business and satisfy those demands.C. The mission statement typically includes a fairly substantial effort to establish some direct line-of-sight between individual competency requirements and the broader goals of an organization.D. The mission statement includes the purpose of the company as well as the basis of competition and competitive advantage.12) “To be the world’s best quick-service restaurant” is an example of a(n)A. vision statementB. code of ethicsC. organizational charterD. mission statement13) Which of the following statements about a company using a passive nondiscrimination posture is true?A. It systematically favors women and minorities in hiring and promotion decisions.B. No attempt is made by the company to recruit actively among prospective minority applicants.C. It is a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination.D. This posture recognizes that discriminatory practices in the past may block prospective applicants from seeking present job opportunities.14) The step following recruitment is _____, which is basically a rapid, rough “selection” process.A. workforce planningB. orientationC. performance managementD. initial screening15) Instances where employees are selected specifically to fill certain positions are called _____ selection or placement programs.A. focusedB. one-shotC. rapidD. one-chance16) Organizations in the high-growth stage focus onA. the maintenance of market shareB. extreme cost controlC. cost reductions through economies of scaleD. refining and extending product lines17) Organizations that are in the embryonic stage are characterized by all of the following EXCEPTA. heavy emphasis on product engineeringB. high growth ratesC. significant customer loyaltyD. basic product lines18) Individuals who fit best into mature organizations have a(n) _____ style of management.A. laissez-faireB. autocraticC. bureaucraticD. democratic19) Increasing an individual’s employability outside the company simultaneously increases his or her job security and desire to stay with the current employer is known as theA. massed practiceB. training paradoxC. distributed practiceD. Pygmalion effect20) At the structural level, which of the following training issues can be examined?A. Who gets training?B. How can the outcomes of training efforts be evaluated?C. How can the delivery of training programs be structured?D. What types of training seem to yield positive outcomes for organizations?21) According to the text, the Intel example illustrates how major layoffs can be avoided through a strong in-houseA. sexual harassment policyB. wage and benefits packageC. worker redeployment policyD. performance management program22) An exercise that is typically done once a year to identify and discuss job-relevant strengths and weaknesses of individuals or work teams isA. performance standardB. performance facilitationC. performance encouragementD. performance appraisal23) Providing adequate resources to get a job done right and on time, and paying careful attention to selecting employees are parts ofA. performance facilitationB. performance encouragementC. performance appraisalD. performance monitoring24) When there is a clear link between organizational goals and performance standards for a particular job, the appraisal system is said to exhibitA. sensitivityB. reliabilityC. relevanceD. acceptability25) In managing careers, organizations shouldA. focus mainly on the needs of minorities and womenB. focus primarily on employee needs and aspirationsC. allow employees to structure work assignmentsD. plan for shorter employment relationships26) The process of moving inside or becoming more involved in a particular organization isA. organizational learningB. integrationC. socializationD. organizational entry27) Traditionally, career success has been defined asA. making higher than expected incomeB. a satisfying jobC. a good relationship with the bossD. occupational advancement28) At a broad level, a(n) _____ includes anything an employee values and desires that an employer is able and willing to offer in exchange for employee contributions.A. merit-pay methodB. employee stock ownership planC. organizational reward systemD. competency-based pay system29) If pay systems are to accomplish the objectives set for them, ultimately they must be perceived asA. relevant and competitiveB. immediate and fairC. adequate and equitableD. generous and timely30) Financial rewards include direct payments plus indirect payments in the form ofA. employee benefitsB. spot awardsC. individual equityD. corporate compensation31) The benefits of this act are based on a percentage of average weekly earnings and are available for up to 26 weeks.A. Federal Unemployment Tax ActB. Balanced Budget ActC. Administrative Procedure ActD. Social Security Act32) Plans are known as _____ when the employees share in the cost of the premiums.A. peer participatingB. distributiveC. share-basedD. contributory33) Which law offers full coverage for retirees, dependent survivors, and disabled persons insured by 40 quarters of payroll taxes on their past earnings or earnings of heads of households?A. Employee Retirement Income Security ActB. Workers’ compensationC. Federal Unemployment Tax ActD. Social Security Act34) _____ justice refers to the quality of interpersonal treatment that employees receive in their everyday work.A. BlindB. DistributiveC. InteractionalD. Informational35) Procedural justice affects citizenship behaviors by influencing employees’ perceptions of _____, the extent to which the organization values employee’s general contributions and cares for their well being.A. organizational supportB. nonpunitivenessC. due processD. management accessibility36) Distributive justice focuses on the fairness of the _____ of decisions.A. responsesB. contentC. proceduresD. outcomes

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